Ali Group brands meet to discuss service levels

Service conferenceMember companies of the Ali Group recently got together to take part in the company’s first-ever service conference.

The meeting, which was held in Bologna and organised by global after-sales director Matteo Zironi, provided a platform for different companies within the group to exchange ideas on how to improve the after-sales experience for customers.

Zironi said it was important to recognise that technical support was becoming a “strategic function” in a hospitality market undergoing radical changes.

“Our customer’s expectations of after-sales support have increased dramatically,” he said. “Response and delivery times as well as the ability to provide a complete service are the deciding factors in creating and obtaining customer loyalty. It is easy to change a product or a producer, but it is very difficult to substitute excellent service.”

Zironi’s own role in the group is to ensure constant attention and priority is given to customer satisfaction.

And he admits the company needs to become more proactive. “We should not limit ourselves to supplying technical assistance and parts. It is important to develop new solutions that help our clients grow their business, reduce running costs and improve efficiency and profit margin,” he said.

Holmes Catering Equipment in administration

Holmes kitchenHolmes Catering Equipment was today facing up to an uncertain future after entering administration.

The York-based company called in insolvency practice Geoffrey Martin & Co on Thursday afternoon, with news of its plight beginning to filter through to the market on Friday.

Diane Hill from Geoffrey Martin’s Leeds office verified that she is handling the administration. “I can confirm that is correct, administrators were appointed [Thursday],” she said.

Hill said she was “really just fielding creditors’ calls” at the moment so was unable to give any further comment or clarify the staff situation.

At its peak, the firm is understood to have employed as many as 50 people and achieved sales of £10m a year.

Sources familiar with the situation say the company had seen good growth in recent years, particularly under the stewardship of Peter Winterton, who grew sales and profits and oversaw the extension of its manufacturing operations. However, he left the business at the start of 2013.

Catering Insight contacted Holmes Group on Friday afternoon and was told that Geoffrey Martin & Co was “the appointed administrator now, but we are trying in the interim to continue trading under their supervision”.

Holmes, which was established 25 years ago, design and installs catering schemes for commercial foodservice and retail customers. Its customers include the International Maritime Organisation, Tesco, Waitrose and even the Royal Household.

Its factory in York manufactures restaurant, cafeteria and production facilities. Output ranges from refrigerated displays to servery counters, food displays and shopfitting.

Repairs to Commercial Dishwasher in Swanage, Dorset

Cemco have recently undertook repairs to a Commercial Dishwasher in Ulwell Cottage Caravan Park, Swanage, Dorset

If you have a Commercial Dishwasher that needs repairing or servicing, please contact Cemco today for a free consultation on: 01202 377205 or visit our Dishwasher Page for more details.

Repairs to Glasswasher in Yeovil, Somerset

Cemco have recently undertook repairs to Classeq Eco 2 Glasswasher in Yeovil Golf Club, Somerset.

If you have a Glasswasher that needs servicing or repairing, please contact Cemco today for a free consultation, or for more information on our Glasswasher Servicing or repairs work, please visit our Glasswashers page

Firm makes business out of restoring rusty catering parts

Before and after panA 20-year-old business that specialises in cleaning industrial equipment has launched a new service that promises to get old catering equipment machinery and parts looking like new.

Gloucestershire-based Metalwash Limited hopes its ‘Metalwash Launderette’ service will catch on with companies keen to restore portable parts and machinery or catering appliances such as trays and utensils.

It identified a need for developing an environmentally-friendly cleaning of industrial and machine parts after realising that hiring a specialist cleaning machine on a long-term basis was not a viable option for many companies and private owners.

The new venture is aimed at firms which have a requirement for smaller items to be regularly cleaned and refurbished, with rust, degreasing, ingrained dirt and paint being the most common problems.

CEO, James Marshall, said: “We have had many customers getting in touch who do not have the need to hire an on-site machine from us for long-term use but instead prefer us to clean their items for them.

“With the Metalwash Launderette we are now able to offer a regular door-to-door service, collecting components and returning them restored to their former glories.”

It is not just catering equipment companies and chefs that the company is seeking to appeal to.

Vintage car owners, garages and even a restorer of antique aeroplanes are among those who have benefitted from the launderette service during its start-up phase.

Hotel back on its feet one week after kitchen blast

Clarence House restaurantA Cumbrian hotel that has been closed for a week after a kitchen gas explosion caused structural damage to its roof is set to reopen today.

Clarence House Hotel in Dalton has been shut since last Wednesday when the blast shook the building and led to emergency services being called.

The handheld butane canister, which is used to caramelise sugar on desserts but was not in operation at the time, blew a hole in the kitchen ceiling.

Five members of the kitchen brigade were in the vicinity when the explosion occurred but nobody was injured despite the damage it caused to the property.

The hotel has spent the past seven days carrying out repairs in order to reopen as quickly as possible.

Managing director, Victoria Barber-Bolam, told the North-West Evening Mail: “We have been running backwards and forwards left right and centre. It was a very significant explosion which caused a huge amount of damage, and I don’t feel like we are back to normal quite yet.

“It will be nice to get the doors open and get back to normal. It has been a hell of a rollercoaster ride.”

It is not clear if any catering or ventilation equipment was affected by the incident, but the hotel said the blast had caused extensive damage to the ceiling space and led it to losing thousands of pounds worth of stock.

Barber-Bolam said the repairs carried out over the past week would get it through the busy fourth quarter until it could carry out a bigger refurbishment project.

“We will have to close in January for major reconstructive work due to the explosion, but we have a lot of commitments now in terms of businesses and that is our biggest priority. Now is our busiest time of the year,” she said.

The kitchen has been used by Michelin starred chefs including Simon Rogan, and is being subjected to repair work and deep cleaning to get it up to the hotel’s high standards, according to the paper.

It reported that investigators from Cumbria Fire and Rescue Service and an insurance company have been unable to work out what caused the canister to explode.

The hotel said it had not been stored next to a heat source.

Repairs to Moffat Hotcupboard in Sherborne, Dorset

Cemco Ltd have recently undertook repairs to a Moffat Hotcupboard at the Yeatman Hospital in Sherborne, Dorset.

If you need a repair or service in your commercial kitchen on your hot cupboard, please contact Cemco Ltd today on 01202 377205.

Catering Equipment Service at Glenside Manor, Salisbury

Cemco have recently undertook a Bi-Annual Catering Equipment Service at Glenside Manor, Salisbury, Wiltshire.

The commercial Catering Equipment Cemco have serviced for Glenside Manor include the following:

  • Lincat Gas Fryer
  • Maidaid Dishwasher
  • Robot Coupe Food Prep
  • Buffalo Mixer
  • Lincat Combi Oven
  • Parry Hotcupboard
  • Blue Seal Range Oven
  • Electrolux Potato Peeler
  • Waste Disposal Unit

If you need your commercial equipment serviced, please contact Cemco today on 01202 377205 or 01208 280121, or if you would like more information on our servicing or repairs, please visit our relevant pages: